Proactive and extensive user support
An extensive range of support and training resources to help new users get up and running quickly and effectively and ensure existing users continue to have access to the assistance they need whenever they need it.
Online demo
Designed for new users who’d like an overview of the key functionality of Genovo and learn how to quickly create a suitability report.
Video tutorials
A library of bite-sized video tutorials that cover the main features of Genovo.
Knowledge base
An extensive and searchable library of ‘How to…’ articles and FAQs covering everything you will ever need to know about Genovo, and more.
Monthly training webinars
Designed for existing users who’d like to learn more about some of the useful (but often less discovered) features of Genovo.
Hints & tips
Hovering over the icon in the top right-hand corner of the pages of the Genovo app will open a pop-out box containing further user guidance or helpful compliance tips specifically tailored to the page you’re on.
Support desk
The support desk is open 9 to 5 Monday to Friday. To ensure your query finds its way to the right person and is dealt with as quickly and efficiently as possible, we would always recommend that you submit a support ticket.
Bespoke training and customisation services
We also provide a range of bespoke training and customisation services. Please contact us for further details.
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