Privacy Policy

Creanova Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”) together with our Cookie Policy, Terms and Conditions and any other documents referred to herein, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting genovo.co.uk (the “Site”) or using app.genovo.co.uk (the “App”) you are accepting and consenting to the practices described in this Privacy Policy.

If you do not wish to be bound by the terms of this Privacy Policy then you may not use the Site or the App.

For the purpose of the Data Protection Act 1998 or any subsequent amendment or replacement or supplementary legislation (the “Act”), the data controller is Creanova Limited of Suite 8, Sabrina House, Sabrina Court, Longden, Coleham, Shrewsbury, Shropshire, SY3 7BF, England.

Information we may collect from you

We may collect and process the following data about you:

Information you give us.

You may give us information about you when you voluntarily fill in forms on the Site or the App, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you browse our Site, use the App, download a resource from the Site, subscribe to our Services or newsletter, you sign up for an account or to receive our emails, or when you answer questionnaires, surveys or enter competitions on the Site, or during a support enquiry about you and/or your organisation, participate in discussion boards or other social media functions on our Site and when you report a problem with our Site or App. The information you give us may include your name, company name, address, email address and phone number, IP address, financial and credit card information, personal description and photograph; and any other information about yourself or your company.

Information we collect about you.

With regard to each of your visits to our Site and App we may automatically collect the following information:

Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on the Site or via the App. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

We use cookies on our Site and App to distinguish you from other users of our Site and App. This helps us to provide you with the best experience possible when you browse our Site and use the App and also allows us to improve the Site and App. For more information about the type of cookies we use and the purposes for which we use them, see our Cookie Policy.

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or App, or all functionality of the services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

The following links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one.

BrowserLink
Internet Explorerhttp://support.microsoft.com/kb/278835
Edgehttps://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-how-do-i-enable-cookies/275b58e3-d741-4b21-8042-3059b1902d0e?auth=1
Chromehttp://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Safarihttp://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
Firefoxhttp://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Blackberrieshttp://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Androidhttp://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Operahttp://www.opera.com/browser/tutorials/security/privacy/

Uses made of the information

We use information held about you in the following ways.

Information you give to us. We will use this information:

You have the right to restrict the processing of your data at any time by either terminating your subscription to the App or by contacting us for a more specific manner of restriction.

Information we collect about you. We will use this information:

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

Information we share with third parties.

We may share your information with selected third parties including:

Information we disclose to third parties.

We may disclose your personal data to third parties:

Testimonials.

We may disclose on the Site, App and/or in other marketing materials any testimonial you provide to us. Such testimonial could include your name, job title, company name, photo and logo.

Where we store your personal data

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or partners. Such staff or subcontractors maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing outside of the EEA.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, this means that your personal data will only be transferred to a country or organisation that provides an adequate level of protection. For example, where the European Commission has determined that a country provides an adequate level of protection, or where the recipient is bound by standard contractual clauses according to conditions provided by the European Commission (“EU Model Clauses”), or where the organisation has other appropriate safeguards in place such as the EU-US Privacy Shield or Binding Corporate Rules.

Our Site and App is accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site or App from outside the EEA. This means that where you chose to post your data on our Site or App, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.

Protection of information

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology and will be passed directly to our PCI compliant payment service provider and never stored on our system. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the App, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. Sharing any passwords will constitute a breach of these terms.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your data transmitted to our Site or App. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We do encrypt all traffic between the browser and the Site and the App via SSL, which is updated when required.

Links to other websites

Our Site and App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You have the right under the Act, free of charge, to request:

You can make a request in relation to any of the above rights by writing to us at the contact address given at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of the Act.

Consent

You have the right to withdraw your consent to us processing your personal data, at any time, by contacting us via the contact details given at the end of this Privacy Policy.

Where we process your personal data for marketing purposes, we will inform you and obtain your opt in consent (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can unsubscribe from our promotional and informational email communications at any time by clicking the unsubscribe link in any non-transactional email you receive from us. You can also decide what type of email communications you wish to receive by clicking the “manage your email preferences” link in the footer of the email. If you subscribe to our services, you will still receive any essential transactional emails from us about the service, including notifications from the App and notifications about your billing and subscription.

We may send push notifications from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device.

Data retention

We retain personal data that you provide us for as long as we consider it necessary for the relevant activity for which it was provided or collected.

In respect to any personal data stored in the App for the purpose of providing the service, this will be retained for as long as you remain subscribed to the service, or the period set out in any relevant contract you have with us. However, we may keep some data after your account is closed or you cease using the service.

If you close your account or cease being subscribed to the service, we usually delete any personal data stored within the App after 30 days of this event. However, we may retain personal data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms and Conditions, or fulfil your request to “unsubscribe” from further messages from us.

We will retain de-personalised information after your account has been closed.

Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the App. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.

Complaints

If you have any complaints about our use of your personal data please contact us as set out at the end of this Privacy Policy or contact our supervisory authority in the UK: The Information Commissioner’s Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England (“ICO”).

Age of users

This App and Site is not intended for and shall not be used by anyone under the age of 16.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 25th January 2017 and replaces any other Privacy Policy previously applicable from this date.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:

By post: Creanova Limited of Suite 8, Sabrina House, Sabrina Court, Longden, Coleham, Shrewsbury, Shropshire, SY3 7BF, England.

By email: hello@genovo.co.uk

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