Cookie Policy

Our policy on cookies is quite clear – They are delicious and we like to consume them whenever possible!

However, putting our love of biscuit-based snacks to one side for a moment…

Creanova Limited (“us”, “we”, or “our”) use cookies on https://www.genovo.co.uk (the “Site”) and the report writing app (the “App”). By using the Site or the App, you consent to the use of cookies.

Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Site or App, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.

Cookies can be “persistent” or “session” cookies. We only use session cookies on the App. We use persistent and session cookies on the Site.

A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering preferences and choices when using the Site.

A session cookie allows the Site to link your actions during a browser session. Turning off cookies will impair the function of the App. Session cookies are used for a variety of purposes such as remembering what you have put in your shopping basket as you browse the Site. We use session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.

Which cookies we use and why

The table below explains the types of cookies we use and why we use each of them.

TypePurpose
Google AnalyticsThese cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. You can read the full Google Analytics privacy policy at:
http://www.google.com/policies/privacy/
Anonymous Visitor AnalyticsWe use these cookies to collect information as visitors browse the Site. This includes your IP address, date and time of each web page visit, and the manner in which you arrived at the Site.
Identified Visitor AnalyticsWhen an anonymous visitor submits a form on the Site, we may collect information submitted via the form and associate that information with other activity collected for that individual and in turn the individual would become an identified visitor. This allows us to improve your browsing experience and serve up personalised information that may be of interest to you
Geotargeting
These cookies are used by software which tries to work out what country you are in from information supplied by your browser when it requests a web page. This cookie is completely anonymous, and is only used to help target content.
YouTubeWe embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode
Genovo Web Application functionSession cookies are used to ensure the correct function of the App which includes signed in user session persistence and performance tracking.
App PerformanceWe use session cookies to monitor and improve the performance of the Site and the App

Your choices regarding cookies

You can set up your browser options to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or the App, or all functionality of the services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The following links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one

BrowserLink
Internet Explorerhttp://support.microsoft.com/kb/278835
Edgehttps://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-how-do-i-enable-cookies/275b58e3-d741-4b21-8042-3059b1902d0e?auth=1
Chromehttp://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Safarihttp://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
Firefoxhttp://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Blackberrieshttp://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Androidhttp://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Operahttp://www.opera.com/browser/tutorials/security/privacy/

Changes to our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Cookie Policy. This Cookie Policy was last updated on January 25th 2018 and replaces any other Cookie Policy previously applicable from this date.

Contact us

By post: Creanova Limited of Suite 8, Sabrina House, Sabrina Court, Longden, Coleham, Shrewsbury, Shropshire, SY3 7BF, England.

By email: hello@genovo.co.uk

Download a PDF of our Cookie Policy here