Because everyone deserves WOW customer support!
An extensive range of support and training resources to help new users get up and running quickly and effectively and ensure existing users continue to have access to the assistance they need whenever they need it.
Online demo
Designed for new users who’d like an overview of key functionality of Genovo and to learn how to quickly create a suitability report.
Video tutorials
A library of bite-sized video tutorials covering the main features of Genovo, designed to help you get the most out of Genovo.
Knowledge base
Search our extensive library of ‘How to…’ articles and FAQs covering everything you will ever need to know about Genovo, and more.
Monthly training webinars
Designed for existing users who’d like to learn more about some of the useful (but often less discovered) features of Genovo.
Hints & tips
Extensive user guidance and helpful compliance tips specifically tailored to the page you're on within the Genovo app.
User tips
Regular monthly user tips published to the Genovo blog to help you get even more out of Genovo's functionality.
Support desk
Still can't find what you're looking for? Got a feature suggestion? The best way to get in touch is to submit a support ticket.
Bespoke support
We also provide a range of bespoke training and customisation services. Please contact us for further details.
We are extremely proud of the support we provide to our users and believe this is one of many features that sets us apart from the competition. We want you to love Genovo as much as these customers do. So if you can't find what you're looking for, please don’t hesitate to get in touch and we’ll do everything we can to help. We try our damndest to answer all support tickets within the same business day.