How to write a review report for an existing client

How to write a review report for an existing client

Kate Wells

As part of your agreed service proposition, you may wish to provide an existing client with a shortened report which solely focuses on a review of their risk profile and the continued suitability of their existing investment portfolio. This is also possible with Genovo, and is imaginatively entitled our (Annual) Review Report!


How to create an annual review report

To write a review report, select the client(s) in write / view report as usual and click write report. You’ll be directed to the Write Report page where you’ll be prompted to give the report a name and select the report type i.e. (Annual) Review Report, as well as the report currency. Click save and you’ll be directed to the Report Builder as usual.

Next you’ll need to add the required review section(s) e.g. Review of Your Existing Investments – it’s here you’ll review the client’s existing plans, as well as the Investment Strategy section – it’s here you’ll confirm the client’s risk profile and any changes to the client’s investment strategy. Next go through each of the section wizards in turn, starting at the top with the Introduction section, just as you would if you were writing a suitability report.


Changes to the section wizards

Because a review report has been selected, you’ll notice that certain steps won’t be included in the workflow of the Introduction and Important Information sections as they’re not relevant to review reports, and thus help keep the report more concise. They are:


Introduction Section

  • Existing Provision
  • Knowledge & Experience
  • Regulatory Dates

Important Information Section

  • Client Classification
  • Cash Contingency Fund & Affordability
  • Next Steps

Changes to the report template

On downloading the report you’ll also notice there are differences in the wording and layout of the review report when compared to the suitability report. Clearly no text relating to any of the above steps will come out in a review report, but there are also a number of review report-specific snippets have been created to achieve this:

  • Covering Letter: Covering Letter (Review Report)
  • Report Title Page: Title Page (Review Report)
  • Introduction Section: Title & Opening (Review Report)
  • Introduction Section: Objectives (Limited Advice – Review Report)
  • Important Information Section: Service & Reviews (Review Report)
Just like any other snippet, the wording of these new snippets can be completely customised via the Report Content Manager.


Tailoring the structure of the report

Bearing in mind this is supposed to be a shortened review report for an existing client, it is likely that you wont want, or need, to include all of the standard sections in your report. Some of the sections you may wish to consider omitting from a review report are:

  • Table of Contents
  • Executive Summary
  • Client Declaration
  • Appendix Title Page
  • Appendix – Attitude to Risk Profiles
  • Appendix – Product Information
  • Appendix – Glossary of Terms
  • Appendix – Technical Notes
To remove a section just uncheck the corresponding tick for the section in the Include column as highlighted in the screenshot below.

 


Cloning a review report

Having created a review report, you may wish to use it as the template for the client’s next review, especially if there’s been little change in the client’s circumstances or investment holdings, as this will save you heaps of time as you’ll only need to update the info. that’s changed e.g. fund values. This is really easily achieved within Genovo by using the clone existing report feature.


How to clone a report

1. From the dashboard click on write / view report.
2. Find the client whose report you wish to clone. Click on the view reports link to the right of their name and you’ll be directed to the Report Library for that client.
3. Find the report you wish to clone and click the clone icon (highlighted below in red) to the right of the Date Updated column.



4. A copy of the report will be created and added to the client’s Report Library with the name “Copy of…..”. Please be patient – it could take up to 10 seconds for the report to be cloned.



5. You can now change the name of the newly created report by clicking the edit pencil, and edit the content of the report by clicking on the corresponding report builder link.

Further Reading

You’ll find loads more information about how to customise your reports in our Knowledge Base or by clicking on the links below. 

How to clone an existing report 
How do I permanently hide a section within my reports 

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Written by Kate Wells

Kate loves to help people, and has made it her mission to ensure that all of our customers have the best possible experience whilst using Genovo. She is a perfectionist, in part driven by her passion for sport. She is a keen cyclist and long distance runner, and was a member of the Team GB 2012 Olympic swimming squad. Kate is never afraid of a new adventure. In 2012 she made it through to the last 17 of The Apprentice, and although Kate is still slightly disappointed she narrowly missed out on the TV rounds at the last hurdle, we certainly believe that Sir Alan’s loss has been our gain!

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